FAQ's
Ordering & Account
How do I create an account on Yefremova.com?
Click the "Account" icon in the top right corner of our website and select "Create Account." Enter your email address and create a password. You can also create an account during checkout.
Can I shop as a guest without creating an account?
Yes! We offer guest checkout for your convenience. Simply proceed to checkout and choose the guest option. However, creating an account allows you to track orders, save favorites, and enjoy faster checkout in the future.
How do I track my order?
After your order ships, you'll receive a tracking number via email. You can also view your order status by logging into your account and selecting "Order History."
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), Shop Pay, PayPal, Apple Pay, and Google Pay.
Shipping & Delivery
Do you ship internationally?
Yes! Yefremova.com ships to over 150 countries worldwide through our Shopify-powered fulfillment system.
How much does shipping cost?
Shipping is free on all domestic orders over $75. For orders under $75, standard shipping costs $7.95. International shipping rates vary by destination and will be calculated at checkout.
How long will it take to receive my order?
Domestic orders typically arrive within 3-5 business days. International deliveries usually take 7-14 business days, depending on your location and customs processing.
Can I change my shipping address after placing an order?
Address changes can only be made if the order hasn't been processed yet. Please contact our customer service team immediately if you need to change your shipping address.
Returns & Exchanges
What is your return policy?
You may return items within 30 days of delivery. Items must be unworn, unwashed, undamaged, and have all original tags attached.
Who pays for return shipping?
While we cover the cost of shipping your original order to you, return shipping fees are the responsibility of the customer.
How do I start a return through your Shopify store?
Log into your account, go to "Order History," select the order you wish to return, and click "Start a Return." Follow the prompts to complete your return request. Alternatively, contact our customer service team for assistance.
When will I receive my refund?
Once we receive and inspect your return, we'll process your refund within 5-7 business days. Refunds typically appear on your statement within 5-10 business days, depending on your payment provider.
Products & Sizing
How do I find my correct size?
Each product page includes a size guide with detailed measurements. Click the "Size Guide" link below the product description.
Do your items run true to size?
We provide specific fit information on each product page. Some styles may run slightly large or small, so please check the product description and reviews for fit recommendations.
Can I request product notifications if an item is out of stock?
Yes! Click the "Notify Me When Available" button on any out-of-stock product page to receive an email when the item is restocked.
How can I leave a product review?
After purchasing an item, you'll receive an email inviting you to review your purchase. You can also leave a review by visiting the product page and clicking "Write a Review."
Account Management
How do I reset my password?
Click "Account" in the top right corner, select "Login," then click "Forgot Password." Follow the instructions sent to your email to reset your password.
How do I update my billing or shipping information?
Log into your account, go to "Account Settings," then select "Addresses" to update your saved shipping and billing information.
Can I save multiple shipping addresses?
Yes! After logging in, go to "Account Settings" > "Addresses" to add multiple shipping addresses for easy checkout.
How do I unsubscribe from emails?
Click the "Unsubscribe" link at the bottom of any email from us, or log into your account and update your communication preferences.
Technical Support
The website isn't loading properly. What should I do?
Try clearing your browser cache and cookies, or use a different browser. If problems persist, contact our support team.
How do I use a discount code?
Enter your discount code in the "Discount Code" field at checkout and click "Apply" before completing your purchase.
Is your website secure for payments?
Yes! Our Shopify-powered store uses industry-standard SSL encryption to keep your payment information secure.
What should I do if I encounter an error during checkout?
If you experience any issues during checkout, please take a screenshot of the error, clear your cart, and try again. If the problem persists, contact our customer service team with the screenshot and details of the issue.