Shipping And Returns

Overview

At Yefremova.com, we want you to be completely satisfied with your purchase. We understand that sometimes items may not meet your expectations, which is why we've created a straightforward return and refund policy.

Return Eligibility

You may return items purchased from Yefremova.com within 30 days of delivery, provided that:

• Items are in their original condition
• Items are unworn, unwashed, and undamaged
• Original tags and packaging are intact
• You have proof of purchase (order number or receipt)

Non-Returnable Items

The following items cannot be returned:

• Underwear and swimwear for hygiene reasons
• Sale items marked as "Final Sale"
• Customized or personalized items
• Gift cards

Return Process

1. Initiate your return: Contact our customer service team at info@yefremova.com or through your account on Yefremova.com to request a return authorization.
2. Package your return: Securely pack the item(s) in the original packaging if possible. Include the return form or order number.
3. Ship your return: Send your package to the address provided in your return authorization. Important: While Yefremova.com covers the cost of initial shipping to you, return shipping costs are the responsibility of the customer.
4. Return processing: Once we receive your return, our team will inspect the items and process your refund within 5-7 business days.

Refunds

Refunds will be issued to the original payment method used for the purchase:

• Credit/debit card refunds typically appear within 5-10 business days after processing
• Store credit can be issued immediately upon request
• Bank transfers may take 7-14 business days to process

The refund amount will include the purchase price of the returned items, excluding any shipping charges.

Exchanges

If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. This ensures you receive the replacement as quickly as possible.

Damaged or Incorrect Items

If you receive damaged or incorrect items, please contact our customer service team within 48 hours of delivery. In such cases, Yefremova.com will cover the return shipping costs and expedite the replacement or refund process.

Questions?

If you have any questions about our return and refund policy, please contact our customer service team at:

• Email: info@yefremova.com
• Phone: +1 (704) 890-5544
  Monday - Friday: 9:00 AM - 6:00 PM EST
  Saturday - Sunday: Closed

We're committed to making your shopping experience with Yefremova.com as pleasant as possible.